Privacy Policy | Aussie World Tours

1. Introduction

Welcome to Aussie World Tours ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This policy applies to information we collect when you use our website, when you contact us, when you purchase a tour or travel package from us, or when you sign up to receive our newsletter.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data includes first name, last name, title, date of birth, and gender.
Contact Data includes billing address, delivery address, email address, and telephone numbers.
Financial Data includes payment card details (although we do not store complete payment card information).
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your purchases or orders made by you, your preferences, feedback, and survey responses.
Usage Data includes information about how you use our website, products, and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by mail, phone, email, or otherwise. This includes personal data you provide when you:

Book a tour or travel package
Create an account on our website
Subscribe to our newsletter or publications
Request marketing to be sent to you
Participate in a competition, promotion, or survey
Give us feedback or contact us

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, and search information providers.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
With your consent.

Generally, we do not rely on consent as a legal basis for processing your personal data except in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so:

To register you as a new customer
To process and deliver your booking
To manage our relationship with you
To enable you to participate in a promotion or complete a survey
To administer and protect our business and this website
To deliver relevant website content and advertisements to you
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
To make suggestions and recommendations to you about goods or services that may be of interest to you

5. Disclosure of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in section 4 above:

Service providers who provide IT and system administration services.
Travel suppliers such as airlines, hotels, tour operators, and ground service providers.
Professional advisers including lawyers, bankers, auditors, and insurers.
Government bodies that require us to report processing activities.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We may transfer your personal data to countries outside of Australia. Whenever we transfer your personal data out of Australia, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in Australia which give personal data the same protection it has in Australia.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

The right to be informed about our collection and use of your personal data
The right of access to your personal data
The right to rectification if any personal data we hold about you is inaccurate or incomplete
The right to be forgotten – i.e., the right to ask us to delete any personal data we hold about you
The right to restrict processing of your personal data
The right to data portability – obtaining a copy of your personal data to re-use with another service or organization
The right to object to us using your personal data for particular purposes
Rights with respect to automated decision making and profiling

If you wish to exercise any of the rights set out above, please contact us.

10. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

Email address: [email protected]

Postal address: 42 Harbor View Road, Sydney, NSW 2000, Australia

Telephone number: +61 2 8765 4321